PERAN SISTEM DIGITALISASI LAYANAN BK (BIMBINGAN DAN KONSELING) DALAM OPTIMALISASI DUKUNGAN PSIKOLOGIS DAN PENGENDALIAN STRES PADA SISWA PKL

Abstract

This qualitative research, using a case study design through Focus Group Discussion (FGD), examines the role of implementing a digitized Guidance and Counseling (BK) service system in vocational schools to optimize psychological support and stress control for students during their Field Work Practice (PKL) period. PKL triggers significant psychological pressure due to demanding work environments, social adaptation issues, and interpersonal dynamics, leading to increased stress and difficulties in managing emotions. Students are reluctant to contact conventional BK teachers due to shyness, awkwardness, viewing the problem as minor, and being hindered by limited accessibility, slow response times, and constraints of distance/transportation costs. The digitalization of BK services emerges as an innovative solution to bridge this gap , aligning with the POAC management framework (Planning, Organizing, Actuating, Controlling). Essential features highly needed are: a 24-hour Personal Live Chat that offers absolute anonymity and guarantees data confidentiality. Students also require Stress Early Warning Notifications and a Daily Mood Journal. They prefer educational content based on animated videos relevant to the reality of PKL, such as tips on dealing with conflicts, and reject quick self-assessment tools. However, the main concerns regarding the implementation of digitalization are the school's infrastructure readiness (budget, network) and the students' readiness (internet quota costs, device limitations). The success of this digital system's adoption hinges upon the support of school facilities/infrastructure and the cultural shift from the conventional to the digital model.